Service · 06
Operation & Maintenance
Ongoing support and preventive maintenance to keep systems running after handover.
What's Included
Scope of work
The core deliverables covered under this service line.
Preventive maintenance
Scheduled inspection and servicing programs.
24/7 support desk
Round-the-clock fault reporting and response.
Spare parts management
Inventory and logistics for critical spares.
SLA-backed response
Guaranteed response and resolution times.
How We Deliver It
The same ten-step sequence, applied to Operation & Maintenance
1
Site Survey
Existing systems and condition assessed
2
Design
Maintenance plan and SLA scoped
3
BoQ
Spares, labor, and visit costs estimated
4
Installation
Monitoring tools and spares stocked on site
5
Configuration
Alerting and reporting workflows set up
6
Testing
Response and escalation process trialled
7
Commissioning
SLA support goes live
8
Documentation
Maintenance logs and SLA reports delivered
9
Training
Client staff trained on escalation steps
10
Support
Continuous preventive and reactive support
1
Site Survey
Existing systems and condition assessed
2
Design
Maintenance plan and SLA scoped
3
BoQ
Spares, labor, and visit costs estimated
4
Installation
Monitoring tools and spares stocked on site
5
Configuration
Alerting and reporting workflows set up
6
Testing
Response and escalation process trialled
7
Commissioning
SLA support goes live
8
Documentation
Maintenance logs and SLA reports delivered
9
Training
Client staff trained on escalation steps
10
Support
Continuous preventive and reactive support
Ready to scope your Operation & Maintenance project?
Send us your site details and timeline — our engineering team will respond within one business day.